At Rilleybay.com, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.
1. Eligibility for Returns
We accept returns under the following conditions:
- Items must be returned within 30 days of the delivery date.
- Items must be unused, in original packaging, and in the same condition as received.
- Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items:
- Gift cards
- Clearance or final sale items
- Perishable goods or personal care products (for hygiene reasons)
2. How to Initiate a Return
To start a return, please follow these steps:
- Contact our support team at support@rilleybay.com with your order number and reason for return.
- We will provide a return authorization and instructions on how to send the item back.
- Pack the item securely and ship it to the address provided.
Return shipping costs:
- If the return is due to an error on our part (wrong item, defective product), we will cover the shipping cost.
- If returning for any other reason, the customer is responsible for return shipping fees.
3. Refund Process
- Once we receive and inspect the returned item, we will process the refund within 5-7 business days.
- Refunds will be issued to the original payment method.
- Shipping fees (if applicable) are non-refundable.
4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at support@rilleybay.com within 7 days of receiving your order.
5. Late or Missing Refunds
- If you haven’t received your refund after 7 business days, check with your bank or credit card provider, as processing times may vary.
- If you still have not received your refund, contact us at support@rilleybay.com for assistance.
6. Contact Us
For any return or refund inquiries, feel free to reach out:
📍 Rilleybay.com
3543 Hanifan Lane
Chamblee, Georgia, 30341, USA
📧 Email: support@rilleybay.com
📞 Phone: 678-501-4612