At Rilleybay.com, we strive to provide fast and reliable shipping for all orders. Please review our shipping policy to understand our processing times, delivery options, and other important details.
1. Order Processing Time
- Orders are typically processed within 1-2 business days (excluding weekends and holidays).
- Orders placed after 2:00 PM (EST) will be processed on the next business day.
- You will receive a confirmation email with tracking details once your order has shipped.
2. Shipping Methods & Delivery Times
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | Free on orders over $50 / $5.99 flat rate |
| Expedited Shipping | 2-3 business days | $9.99 |
| Express Shipping | 1-2 business days | $19.99 |
Note: Delivery times may vary based on location, weather conditions, or carrier delays.
3. Shipping Locations
- We currently ship within the United States only.
- We do not ship to P.O. Boxes, APO/FPO addresses, or international locations at this time.
4. Order Tracking
Once your order has shipped, you will receive an email with a tracking number and a link to track your package in real time. If you do not receive tracking information within 48 hours, please contact us at support@rilleybay.com.
5. Delayed or Lost Packages
- If your package is delayed beyond the estimated timeframe, please check the tracking status first.
- If the package is marked as "Delivered" but not received, check with neighbors or your local carrier office.
- For lost packages, contact us at support@rilleybay.com within 7 days of the expected delivery date, and we will assist you.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or refund as necessary.
7. Order Changes & Cancellations
- Once an order is placed, it cannot be modified.
- If you need to cancel an order, contact us within 1 hour of placing it. We cannot guarantee cancellations after processing has begun.
8. Contact Us
For any shipping-related questions, reach out to us:
Rilleybay.com
3543 Hanifan Lane
Chamblee, Georgia, 30341, USA
📧 Email: support@rilleybay.com
📞 Phone: 678-501-4612